Security

BVNK Security Features

• How does BVNK manage exposure to counter parties (LPs/exchanges)?
• How are my e-money funds protected?
• How does BVNK’s IT infrastructure safeguard assets from malicious attacks?

Custody

• How are crypto assets stored?
• Do you use both cold and hot storage?
• Are crypto assets held in segregated wallets?
• Is my BVNK wallet my actual wallet? Do you store our keys, and if so how?
• What happens if my BVNK account gets hacked? What safeguards are in place?
• What happens to assets that are airdropped to the client’s address, do they belong to the client or BVNK?

Insurance

• Does BVNK provide insurance for crypto assets?

Two-Factor Authentication (2FA)

• What is two-factor authentication (2FA)?
• When does BVNK use two-factor authentication?
• What forms of two-factor authentication does BVNK support?
• How do I enable two-factor authentication on my BVNK account?
• I have a new mobile phone. How do I reset my two-factor authentication?
• I have lost my mobile phone. How do I reset my two-factor authentication?

Password Security

• How do I reset my password?
• What is a strong password?