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  1. BVNK Help Centre
  2. Security

Security

Learn more about our security features, custody, insurance and alike.

BVNK Security Features

  • How does BVNK manage exposure to counter parties (LPs/exchanges)?
  • How are my e-money funds protected?
  • How does BVNK’s IT infrastructure safeguard assets from malicious attacks?
  • BVNK Responsible Disclosure Statement
  • 4 Eye Approval flows
  • ISO 27001:2022 certification

Custody

  • How are crypto assets stored?
  • Do you use both cold and hot storage?
  • Are crypto assets held in segregated wallets?
  • Is my BVNK wallet my actual wallet? Do you store our keys, and if so how?
  • What happens if my BVNK account gets hacked? What safeguards are in place?
  • What happens to assets that are airdropped to the client’s address, do they belong to the client or BVNK?

Insurance

  • Does BVNK provide insurance for crypto assets?

Two-Factor Authentication (2FA)

  • What is two-factor authentication (2FA)?
  • When does BVNK use two-factor authentication?
  • What forms of two-factor authentication does BVNK support?
  • How do I enable two-factor authentication on my BVNK account?
  • I have a new mobile phone. How do I reset my two-factor authentication?
  • I have lost my mobile phone. How do I reset my two-factor authentication?

Password Security

  • How do I reset my password?
  • What is a strong password?
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