If you are a member of law enforcement and wish to contact BVNK’s Financial Crime Intelligence team, please email le.enquiries@bvnk.com.
Important Notice:
BVNK can only respond to law enforcement requests that are submitted through the appropriate legal and international cooperation channels.
1. Crypto-Asset and Virtual Asset Service Enquiries
Please be advised that BVNK cannot act directly on law enforcement requests or court orders issued outside Spain. In accordance with applicable data protection and international cooperation frameworks, such requests must be transmitted through the appropriate Mutual Legal Assistance Treaty (MLAT) channels and formally addressed to System Pay Services Solutions Spain, S.L., which is the BVNK entity registered as the Virtual Asset Service Provider (VASP).
For cross-border investigations and evidentiary data requests, please ensure your request is submitted via one of the following legal gateways:
- Mutual Legal Assistance (MLA/MLAT) request directed to the Spanish Ministry of Justice;
- European Investigation Order (EIO) transmitted through the competent judicial authorities; or
- Egmont channel, for information exchange between Financial Intelligence Units (FIUs).
Once a valid request is received through these established mechanisms, and issued to the correct BVNK entity, System Pay Services Solutions Spain, S.L, we will review and process it in accordance with applicable Spanish and EU data protection regulations.
2. Fiat (EMI) and Payment Service Enquiries
If your enquiry or request relates to fiat currency accounts or electronic money services, please direct your legal cooperation request to the relevant BVNK entity licensed as an Electronic Money Institution (EMI):
- System Pay Services UK Ltd — authorised and regulated by the UK Financial Conduct Authority (FCA)
- System Pay Services Malta Ltd — authorised and regulated by the Malta Financial Services Authority (MFSA)
Please note that certain fiat-related payment operations may be contracted through System Pay Services Solutions Spain, S.L, due to integrated banking partner arrangements. However, formal law enforcement requests concerning EMI-regulated activities must be addressed to the corresponding UK or Maltese entity, in line with the jurisdiction of licensing and supervision.
Our Financial Crime Intelligence team remains available to provide general guidance and will support all formal requests received through the proper legal channels.