If you are a member of law enforcement and wish to contact BVNK’s Financial Crime Intelligence team, please email le.enquiries@bvnk.com.
Important notice:
BVNK can only respond to law enforcement requests that are submitted through the appropriate legal and international cooperation channels to the correct licensed entity.
1. Crypto-Asset and Virtual Asset Service Enquiries
If your enquiry or request relates to crypto-asset and virtual asset services, please direct your legal cooperation request to the relevant BVNK entity licensed [BVNK Spain], [BVNK Malta] and [BVNK US].
Data relevant to crypto-assets was originally controlled and processed by System Pay Services Solutions Spain SL (“SPS Spain”), a BVNK group entity registered as a virtual asset service provider in Spain. Crypto-asset transactions processed prior to 10 March 2026 were processed by SPS Spain, after which the relevant data was transferred to System Pay Services (Malta) Limited ("SPS Malta"), a BVNK group entity authorised as an EMI and CASP provider in Malta.
As EU-established entities, SPS Spain and SPS Malta are subject to the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), as well as applicable local data protection and confidentiality laws. Under these legal frameworks, they are prohibited from disclosing personal or customer data to foreign law enforcement authorities unless a valid and binding legal basis recognised under EU law exists (for example, pursuant to mutual legal assistance treaties or equivalent instruments).
Any transfer or disclosure of personal data in response to a request from a third country authority must also comply with the requirements for transfers of personal data to third countries or international organisations under Chapter V of the GDPR.
SPS Spain and SPS Malta are not able to disclose customer information unless the request is submitted through the appropriate formal legal cooperation mechanisms. SPS Spain, as the entity that originally controlled and processed the relevant data, would be the appropriate recipient of any formal request relating to crypto-asset transactions processed prior to 10 March 2026. Requests relating to crypto-asset transactions processed on or after 10 March 2026 should be directed to SPS Malta, as the current custodian of the relevant records.
SPS Spain and SPS Malta will provide support once one of the following is received and routed through the proper authorities:
a request routed via the competent local authorities;
a European Investigation Order (EIO); or
another applicable EU or international mutual legal assistance procedure (MLAT).
2. Fiat (EMI) and Payment Service Enquiries
If your enquiry or request relates to fiat currency accounts or electronic money services, please direct your legal cooperation request to the relevant BVNK entity licensed as an Electronic Money Institution (EMI):
System Pay Services UK Ltd — authorised and regulated by the UK Financial Conduct Authority (FCA).
System Pay Services Malta Ltd — authorised as an EMI and CASP provider in Malta.
System Pay Services (US), Inc. — registered as a Money Services Business with the US Financial Crimes Enforcement Network and licensed in various states as a money transmitter or equivalent (NMLS ID 2531294). For more information, please navigate to https://help.bvnk.com/hc/en-us/articles/11094354781074-What-licenses-registrations-does-BVNK-and-BVNK-s-Partners-have.
Please note that certain fiat-related payment operations may have been contracted through System Pay Services Solutions Spain, S.L prior to 10 March 2026 due to integrated banking partner arrangements. However, formal law enforcement requests concerning EMI-regulated activities conducted after 10 March 2026 must be addressed to the corresponding UK, Maltese or US entity, in line with the jurisdiction of licensing and supervision.
Our Financial Crime Intelligence team remains available to provide general guidance and will support all formal requests received through the proper legal channels.