BVNK and the BVNK Partners hold various licences and registrations in their respective jurisdictions in order to offer their services to you. Below is an overview of BVNK and its partners' licenses and registrations.
If you have any questions, or would like to understand which party is relevant to based on the services provided to you please contact merchants@bvnk.com or your dedicated Account Manager.
BVNK Group
Europe
System Pay Services Ltd is a company incorporated in England and Wales with company registration number 11621763, and authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Reference Number: 901057).
System Pay Services (Malta) Ltd is a company incorporated in Malta with company registration number C66961, and authorised and regulated by the Malta Financial Services Authority as an Electronic Money Institution (Reference Number: C66961).
System Pay Services Solutions, Spain, S.L. is a company incorporated in Spain with tax identification number B-16987679. System Pay Services Solutions Spain, S.L. is registered as a virtual asset services provider with the Bank of Spain (Reference Number: D698) for virtual asset exchange services.
Note: System Pay Services Solutions, Spain, S.L. is registered with the Bank of Spain as a virtual asset service provider in accordance with the Second Additional Provision of Law 10/2010, of 28 April, on the prevention of money laundering and terrorist financing. The crypto services of BVNK are not subject to prudential supervision by the Bank of Spain or any other European authorities, including the UK. This means that financial operational risks in respect of the crypto services are not monitored and there is no specific financial consumer protection.
North America
System Pay Services (US), Inc. d/b/a BVNK is a company incorporated in the state of Delaware with company registration number 7605266. The company is registered under trade name BVNK in jurisdictions across the United States.
Note: System Pay Services (US), Inc. d/b/a BVNK is not licensed as a bank in the US and does not provide banking services. BVNK is a registered Money Services Business with the US Financial Crimes Enforcement Network and licensed in various states as a money transmitter or equivalent (NMLS ID 2531294).
JURISDICTION |
STATE CODE |
AUTHORISATION DETAILS |
STATE REGULATOR |
|---|---|---|---|
Alabama |
AL |
Money Transmitter (License No.: 963) |
Alabama Securities Commission 445 Dexter Ave, Montgomery, AL 36104 |
Alaska |
AK |
Money Transmitter License (License No.: AKMT-017809) |
Division of Banking & Securities 500 W. Seventh Ave, Suite 1850, Anchorage, AK 99501 |
Arizona |
AZ |
Money Transmitter (License No.: MT-2002578) |
Arizona Department of Financial Institutions 100 N 15th Ave #261, Phoenix, AZ 85007 |
Colorado |
CO |
Money Transmitter (License No.: 500341) |
Colorado Division of Banking 1560 Broadway, Suite 976, Denver, CO 80202 |
Connecticut |
CT |
Money Transmitter (License No.: MT-2531294) |
State of Connecticut Department of Banking 260 Constitution Plaza, Hartford, CT 06103-1800 |
Delaware |
DE |
Check Seller & Money Transmitter (License No.: 041560) |
Delaware Office of the State Bank Commissioner 1110 Forrest Ave, Dover, DE 19904 |
District of Columbia |
DC |
Money Transmitter (License No.: MTR2531294) |
District of Columbia Department of Insurance, Securities and Banking 1050 First Street, NE, 801, Washington DC 20002 |
Florida |
FL |
Money Services Business Part II (License No.: FT230000480) |
Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399 |
Idaho |
ID |
Money Transmitter (License No.: MTL-375) |
Idaho Department of Finance, Securities Bureau 11341 W. Chinden Blvd. Building 4, Floor 3, Boise, ID 83714 |
Illinois |
IL |
Money Transmitter (License No.: MT.0000516) |
Illinois Department of Financial and Professional Regulation 320 West Washington Street, 3rd Floor Springfield, IL 62786 |
Kansas* |
KS |
Money Transmitter (License No.: MT.0000283) |
Kansas Office of the State Bank Commissioner 700 SW Jackson St., Suite 300, Topeka, KS 66603-3796 |
| Kentucky* | KY | Money Transmitter (License No.: 2531294) |
Kentucky Department of Financial Institutions 500 Mero Street, Frankfort, KY 40601 |
Maine |
ME |
Money Transmitter (License No. 2531294) |
Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 76 Northern Avenue, Gardiner, ME 04345 |
Maryland |
MD |
Money Transmitter (License No.: 2531294) |
Maryland Office of the Commissioner of Financial Regulation 1100 N Eutaw St Suite 611, Baltimore, MD 21201 |
Michigan |
MI |
Money Transmitter (License No.: MT0025931) |
Michigan Department of Insurance and Financial Institutions 530 W. Allegan Street, 7th Floor Lansing, MI 48933 |
Mississippi |
MS |
Money Transmitter (License No.: 2531294) |
Mississippi Department of Banking & Consumer Finance PO BOX 12129, Jackson, MS 39236 |
Missouri |
MO |
Seller of Checks & Money Transmitter (License No.: MO-25-9727) |
Missouri Division of Finance 301 W High St # 630, Jefferson City, MO 65101 |
Nebraska |
NE |
Money Transmitter (License No. 2531294) |
Nebraska Department of Banking & Finance 1526 K Street, Suite 300, Lincoln, NE 68508-2732 |
New Hampshire |
NH |
Money Transmitter (License No.: 2531294MT) |
New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord NH 03301 |
New Mexico |
NM |
Money Transmitter (License No.: 2531294) |
New Mexico Financial Institutions Division 2550 Cerrillos Road, 3rd Floor, Santa Fe, NM 87505 |
Nevada |
NV |
Money Transmitter (License No.: MT11256) |
Nevada Financial Institutions Division 1830 College Parkway, Suite 100, Carson City, NV 89706 |
North Carolina* |
NC |
Money Transmitter (License No.: 222544) |
North Carolina Officer of the Commissioner of Banks 316 W Edenton Street Raleigh, NC 27603 |
Ohio |
OH |
Money Transmitter (License No.: OHMT299) |
Ohio Division of Financial Institutions 77 South High Street, 21st Floor, Columbus, Ohio 43125 |
Oklahoma |
OK |
Money Transmitter (License No.: 2531294) |
Oklahoma Banking Department 2900 North Lincoln Blvd, Oklahoma City, OK 73105 |
| Oregon* | OR | Money Transmitter (License No.: 2531294) |
Oregon Division of Financial Regulation 350 Winter Street NE, Room 410, Salem, OR 97301 |
Pennsylvania |
PA |
Money Transmitter (License No.: 113271) |
Pennsylvania Department of Banking and Securities 17 N. Second Street, Suite 1300 Harrisburg, PA 17101 |
Puerto Rico |
PR |
Money Transmitter (License No.: TM-0205) |
Puerto Rico Office of the Commissioner of Financial Institutions 1492 Ponce de León Avenue, Suite 600, Centro Europa Building, San Juan, PR 00907 |
South Carolina |
SC |
Money Transmitter (License No.: 2531294) |
South Carolina Office of the Attorney General Money Services Division 1000 Assembly Street, Room 519, Columbia, SC 29201 |
| South Dakota* | SD | Money Transmitter (License No.: 2531294.MT) |
South Dakota Division of Banking 1714 Lincoln Avenue, Suite 2, Pierre, SD 57501 |
Utah |
UT |
Money Transmitter (License No.: 2531294) |
Utah Department of Financial Institutions 324 South State Street, Suite 201 Salt Lake City, UT 84111 |
Vermont |
VT |
Money Transmitter (License No.: MT-2531294) |
Vermont Department of Financial Regulation 89 Main St, Montpelier, VT 05620 |
Wyoming |
WY |
Money Transmitter (License No.: 7386) |
Wyoming Division of Banking 2300 Capitol Ave 2nd floor, Cheyenne, WY 82002 |
* In this state, BVNK provides services under the name System Pay Services (US), Inc.
Arizona
If you have a question about or problem with your transaction, please contact the BVNK Support Centre at https://www.bvnk.com/contact or call +1 (888) 315-0331.
If you still have an unresolved complaint regarding System Pay Services (US), Inc. d/b/a BVNK’s money transmission activity, please contact the Arizona Department of Financial Institutions at:
100 N 15th Avenue, Suite 261 Phoenix, AZ 85007
Telephone: +1 (602) 771-2800
California
If you have any complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 201 Arena Boulevard, Sacramento, CA 95834.
Colorado
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a question about or problem with your transaction, please contact the BVNK Support Centre at https://www.bvnk.com/contact or call +1 (888) 315-0331.
If you are a Colorado Resident and have a Complaint about System Pay Services (US), Inc. d/b/a BVNK please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: http://banking.colorado.gov/industry/money-transmitters
Connecticut
If your issue is unresolved by System Pay Services (US), Inc d/b/a BVNK, you may direct your complaint to the State of Connecticut Department of Banking. Please visit the State of Connecticut Department of Banking at https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter for additional information.
District of Columbia
If you have a question or complaint, please contact the BVNK Support Centre at https://www.bvnk.com/contact or call +1 (888) 315-0331.
If you do not receive a satisfactory response, you may file a complaint with DISB:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801 Washington, DC 20002
E-mail: disbcomplaints@dc.gov
website: https://disb.dc.gov/
Florida
NOTICE: By the Florida Office of Financial Regulation BY GRANTING BVNK A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
- U.S. currency is legal tender backed by the U.S. government. Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
- The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
- Holding digital and virtual currencies carries exchange rate and other types of risk. POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact the BVNK Support Centre at https://www.bvnk.com/contact or call +1 (888) 315-0331.
Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about System Pay Services (US), Inc. d/b/a BVNK at:
200 E. Gaines Street, Tallahassee, FL 32399-0376
telephone: +1 (800) 848-3792 (toll free).
Illinois
The Illinois Department of Financial & Professional Regulation (https://www.idfpr.com/) will accept complaints at +1-888-473-4858, or by mail at: 320 West Washington Street, 3rd Floor, Springfield, Illinois 62786.
You may also contact the Consumer Financial Protection Bureau for questions or complaints about System Pay Services (US), Inc. d/b/a BVNK at https://www.consumerfinance.gov/ or by phone at +1 (855) 411-2372.
Maine
If your issue is unresolved by System Pay Services (US), Inc. d/b/a BVNK, you may direct your complaint to the Maine Bureau of Consumer Credit Protection at +1 (207) 624-8527. Please visit https://www.maine.gov/pfr/consumercredit/complaint.htm for additional information.
Nevada
If your issue is unresolved by System Pay Services (US), Inc. d/b/a BVNK, you may direct your complaint to the Nevada Financial Institutions Division at +1 (702) 486-4120. Please visit https://fid.nv.gov/Resources/Resources/ for additional information.
New Mexico
If your issue is unresolved by System Pay Services (US), Inc. d/b/a BVNK, you may direct your complaint to the New Mexico Regulations and Licensing Department, Financial Institutions Division. Please visit https://www.rld.nm.gov/financialinstitutions for additional information.
Vermont
If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by contacting us at BVNK Support Centre at https://www.bvnk.com/contact or by calling us at +1 (888) 315-0331 or by writing us at: System Pay Services (US), Inc. 365 Toni Stone Xing, Floor 3, San Francisco, CA 94158
If you have a question or complaint, please contact the BVNK Support Centre at https://www.bvnk.com/contact or call +1 (888) 315-0331.
If you still have unresolved complaint regarding the company’s money transmission activity, please contact the State of Vermont Department of Financial Regulation using the Vermont Consumer Complaint Form: https://dfr.vermont.gov/form/banking-consumer-complaint-form
BVNK Partners
Lead Bank is an authorised, Missouri state-chartered bank in the United States with charter number 00486773.
Cross River Bank is an authorised, New Jersey state-chartered bank in the United States with FDIC Cert #58410.