Virtual Accounts

Getting started

• How do I open a BVNK Virtual Account?
• What is the purpose of the authorised representative?
• What documents are required for onboarding?
• Why do I have to complete the KYB process?

Overview

• Why should I open a BVNK Virtual Account?
• Can I use multiple BVNK workspaces with the same email?
• What is a non-deliverable currency?

Managing wallets

• How to get the running balance for my transactions?
• How do I delete a wallet from my Virtual Account?

Deposits and withdrawals

• How to add a bank account for fiat withdrawals and deposits?
• How long will it take for my fiat currency deposit to reflect in my BVNK Virtual Account?
• How do I deposit fiat currencies in my BVNK Virtual Account?
• How long will it take for my cryptocurrency deposit to reflect in my BVNK Virtual Account?
• How do I send cryptocurrencies to my BVNK Virtual Account?
• How do I withdraw fiat currencies from my BVNK Virtual Account?

Team members and permissions

• What are the permissions for each role group?
• How can I add a new team member to my BVNK account?

B2B payments

• How to add or delete a beneficiary for B2B payments?
• How to execute payment to a third party?
• How to enable the "Pay" button for B2B payments?
• Why can't I make B2B payments?
• What geographies are supported for B2B payments?
• What are the settlement times for SEPA Credit, SEPA Instant, CHAPS and Faster Payments?

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