How to interpret the RFI Case Statuses?

This guide is designed to help you navigate through the various statuses a Request for Information (RFI) cases may undergo, ensuring you know exactly what each status means and what, if any, action is required from you.

Summary table of RFI case statuses:

Status Description Action required?
New A new RFI has been initiated by our team. We will notify you with necessary details as soon as possible. No action is required from your side.
Unresolved Please review the RFI and provide the requested details for a swift resolution. Action is required from your side.
In progress We have received the additional information, and are currently reviewing the details. No action is required from your side.
Escalated Our team is reviewing the provided information. Should there be a need for further details, we will contact you. No action is required from your side.
Resolved The case has been resolved. No action is required from your side.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.