Due to blockchain network delays or end-user errors, some payments may be received that do not match the exact details specified on the payment link created.
The following payment exception scenarios may occur:
- Underpayments: A payment is received for less than the amount requested on the payment link invoice.
- Overpayments: A payment is received for more than the amount requested on the payment link invoice.
- Late payments: A payment is received after the payment link invoice has expired.
Managing payment exception scenarios
You can contact the BVNK Support team to enable or disable Auto convert or Auto-refund settings to manage how these payments are handled.
Below is an overview of how each setting works:
- Auto convert enabled
- The payment amount is automatically credited to your designated receiving wallet.
- If an FX conversion is required, the FX rate at the time the payment is received will be applied.
- No manual action is required.
- Auto convert disabled
- The payment amount is credited to a crypto wallet in the currency received.
- You can then choose to manually refund the payment or manually convert it into a different wallet.
- Auto-refund enabled
- The payment amount is automatically refunded to the original source address.
- A refund payment link is generated and can be shared with the payee.
How refunds are handled:
- Underpayments: The full payment amount is refunded.
- Overpayments: Only the overpaid amount (the difference between the amount received and the amount requested) is refunded.
- Late payments: The full payment amount is refunded.
Alternatively, you can also manually refund the amount received after the payment was expired or convert it into a different currency.
More Read more about payment exception scenarios in our tech docs