Service Level Agreement
We will use commercially reasonable efforts to make the Platform available for a minimum of 99.90% of the time during each calendar month, and excluding any downtime attributable to Force Majeure or scheduled or emergency maintenance (“Availability SLA”). “Service Availability” means the percentage of total minutes in the relevant calendar month during which the Platform is available to you (operating in accordance with all relevant service specifications in all material respects), measured by our monitoring systems and confirmed against customer-facing status logs, in accordance with the Availability SLA.
If any of the following occurs: (i) Service Availability falls below 99.90% in any 3 months within a rolling 6-month period; (ii) Service Availability falls below 98.00% in any 2 months within a rolling 6-month period; or (iii) Service Availability falls below 95.00% in any single month, then you may, upon written notice within 30 days of the triggering event, terminate the affected service component(s) (or the Agreement if materially impacted) without early termination charges.