This feature allows users to instantly refund any previous fiat pay-in with a single click — the payout is created automatically, with no need to re-enter beneficiary details.
It is possible to trigger a fiat payin refund from both the BVNK Portal and API experience for applicable payments.
This article explains the process for completing a payin refund via the BVNK Portal. For more information on the API experience view the API documentation.
The following steps explains how to use the feature:
- Access the BVNK Portal using the login credentials.
- Select the wallet where the fiat payin was received.
- Click on the kebab menu (the three vertical dots) next to the transaction, and select “refund”.
- Enter the amount to refund. Partial refunds are supported for some payment rails (e.g., SEPA, FPS, ACH), but not for others (e.g., Fedwire).
- Follow the payment flow to complete the partial or full refund.
- The status change of the fiat payin refund can be tracked.
- If a partial refund was issued, additional refunds can be made from the same pay-in, limited to the remaining amount after deducting the previous refund and any associated fees.
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