How to download Proof of Payment (POP) from the Merchant Portal

Downloading a Proof of Payment (POP) from the Merchant Portal is a straightforward process. This guide will walk you through the necessary steps to obtain a POP for your transactions.

Requirements

• The wallet must support Proof of Payment download. For any questions, please contact your account manager.
• Payments will only show the POP when the payment has been completed.

Steps

1. Open the wallet:
   - Log in to the Merchant Portal.
   - Navigate to the wallet that contains the transaction for which you need the POP.
   
   
2. Select the transaction:
   - Find and select the specific transaction you want to download the POP for.
   
   
   
   
3. Download Proof of Payment (POP):
   - On the side menu, click on the "Download proof of payment" button.
   
   
   - If the "Download proof of payment" button is not present, it indicates that the wallet or the transaction does not support this feature.

A PDF will be downloaded and it’ll look like this: