Payments that are Held

There are 2 scenarios when payments may be held and will display the Held status:

  1. Status: Held --> The payment is under Manual Review by our team --> If manual review is passed then the status will continue to transition to Processed and the payment will continue to process
  2. Status: Held --> The payment is under Manual Review by our team --> Our team requires additional information and requests RFI --> If the RFI passes and/or fails, then the Status will change to Processed / Rejected respectively

You will be able to view these payments in the "Payment Links" section of the merchant portal

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To view the payments that are on hold, navigate to the "Payment Links" section in the merchant portal, select Filters, select Tags, and select On Hold.

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