This guide assists team members in managing Requests For Information (RFIs) from the BVNK Compliance team, ensuring timely and accurate responses to compliance-related queries.
Requirements
- Access to BVNK's Case Management Portal: Ensure to invite Compliance team members to the BVNK Merchant Portal setting them up with a “Compliance” role.
Steps
- Go to Payment Support: Log in and navigate to the Payment Support section under “Manage account”. Here, you'll find a list of ongoing and resolved cases.
- Respond to Unresolved Cases: Identify cases marked as Unresolved.
Use the portal to directly respond to the BVNK Compliance team's emails within the case. - Upload and Manage Documents:
- Choose the necessary documents for the RFI and upload them.
- Briefly describe each document during the upload process.
- Access and download the uploaded documents for review from the top of the list.
More
Watch the demo for a practical overview: 📽️ BVNK Case Management Portal Walkthrough