The potential for recovering funds sent incorrectly in crypto transactions depends largely on several factors. Here is a simplified guide to help you understand when recovery might be possible and when it might not:
| Scenario | Can Funds be Recovered? | Explanation |
|---|---|---|
| Funds sent in a cryptocurrency we don't support | No | We can't recover coins of a type that we don't support, regardless of the network they were sent on. |
| Funds sent in a cryptocurrency we do support, but on a network we don't support. | No | Even if we support the coin, if it's sent on a network we don't support, we can't recover the funds. Exceptions apply. |
| Funds sent in a cryptocurrency we support to a wrong network we also support | Yes, but with a significant delay | If we support both the coin and the network it was mistakenly sent to, we have the technical capacity to recover the funds. However, this can be a lengthy process and may take a considerable amount of time. |
| Funds sent in a cryptocurrency we support, on a network we also support, but to the wrong address that is owned by us. | Yes | In this case, we have the ability to recover the funds as long as the address the funds were sent belongs to us. e.g sent to an old payin address. |
| Funds sent to an address not belonging to us | No | If the funds were sent to an address that doesn't belong to us, we can't recover them. |
| Funds withdrawn to an incorrect wallet address | No | Once a withdrawal is made to an incorrect wallet address, we have no control over those funds and can't recover or reverse the payment. |
| XRP sent to the wrong or no destination tag | Usually Yes | In best-case scenarios, such as with XRP sent without or with the wrong destination tag, our finance team can usually recover the funds. |
| USDT over ETH or TRON. Quote accepted to pay via TRC20 however the end user accidentally sends over ERC20 |
Yes | We accept only ERC20 And TRC20 transactions for USDT. In the case the client accepts a quote to pay via TRC20 but instead pays over ERC20 we are able to recover these funds. |
As always, it's vital to double-check all transaction details before sending. Remember, we don't provide an SLA for the retrieval of funds sent incorrectly due to the complexity and time-consuming nature of the process.