Our dedicated merchant services team is ready to assist you with all general operational support queries. Reach out to the BVNK Support team for assistance with:
- Adding, removing, or amending bank details for settlements
- Technical queries
- Report-related requests
- Payment or transaction-related queries
Merchant Support Hours:
- 24 -hours Monday to Friday
- 12-hour standby support on Saturday and Sunday (8am - 12am) SAST
BVNK Incident Support
If you need to report major incidents and get help 24/7, the BVNK 911 Hotline is available. Reach out to 911@bvnk.com if:
- You are unable to transact on BVNK production
- The issue you are experiencing is affecting more than one transaction
- The issue you are experiencing is causing a loss of funds