BVNK General Support Hours and Incident Support

Our dedicated merchant services team is ready to assist you with all general operational support queries. Reach out to the BVNK Support team for assistance with:

  • Adding, removing, or amending bank details for settlements
  • Technical queries
  • Report-related requests
  • Payment or transaction-related queries

Merchant Support Hours:

  • 7 am - 11 pm CET Monday to Friday
  • 8-hour standby support on Saturday and Sunday

BVNK Incident Support

If you need to report major incidents and get help 24/7, the BVNK 911 Hotline is available. Reach out to if:

  • You are unable to transact on BVNK production
  • The issue you are experiencing is affecting more than one transaction
  • The issue you are experiencing is causing a loss of funds
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