Our dedicated merchant services team is ready to assist you with all general operational support queries. Reach out to the BVNK Support team for assistance with:
- Adding, removing, or amending bank details for settlements
- Technical queries
- Report-related requests
- Payment or transaction-related queries
Merchant Support Hours:
- 24/7 - Monday to Sunday
BVNK Incident Support
If you need to report major incidents and get help 24/7, the BVNK 911 Hotline is available. Reach out to 911@bvnk.com if:
- You are unable to transact on BVNK production
- The issue you are experiencing is affecting more than one transaction
- The issue you are experiencing is causing a loss of funds
Who should I contact for support?
If you are a BVNK Merchant: If you use BVNK’s products for your business, you can reach out directly to our Merchant Support team using the contacts above for any operational, technical, or transaction queries.
If you are a Customer of a BVNK Merchant: If you transacted through a business that uses BVNK's products/services, please reach out to that business directly first. They have access to your account and transaction details and can resolve most questions right away. If they need additional support, they can reach out to our Merchant Support team on your behalf.
Reaching BVNK Directly: As a regulated financial institution, we maintain open lines of communication for anyone who needs us. If you are an end user and feel your questions, concerns, or circumstances require our direct attention, you are always welcome to contact the BVNK Merchant Support team directly at any time. Our team will ensure your query is reviewed with the care, compliance, and diligence expected of a regulated financial partner.